Training & Development

Growing Skills That Support People and Strengthen Teams

Linda Gent presenting training using the life scan wheel model on a flip chart

Helping Managers Thrive

Effective training and development can give managers the skills and confidence to effectively lead their teams, to recruit, develop and manage their people, to handle difficult conversations or resolve conflict early, and conduct or oversee fair and robust investigations. We provide bespoke, experience-led training designed to address these areas and give managers the practical skills to tackle challenging people issues with confidence, compassion and professionalism. Our training not only strengthens decision-making and reduces workplace risk, but also fosters more positive, productive teams and a culture where issues are managed early in a just and compassionate fashion.

Designing & Delivering Courses – Our Undertaking To You

We are experienced Senior Managers with training qualifications and backgrounds in several organisations. We pride ourselves that our training, in design and delivery, reflects our knowledge and practical experience of the subject matter, working collaboratively with you to ensure they reflect your specific needs. Our courses reflect legislative and policy requirements but also introduce, what we regard as, best practice and the most influential and credible thinking, trends or innovation on the subject in question.

We design and evaluate all our courses in partnership with you. While we have developed many courses, all content will be revised to meet your needs and updated to ensure currency. We will ensure you have a bespoke course flyer and will conduct a ‘needs assessment’ survey of delegates well in advance to ensure the course is tailored to their learning needs. We can be flexible as to delivery, either onsite or online and will always be happy to discuss class size and logistics of training sessions. An informative delegate pack can be produced to support our delivery.

Image of the back of Andrew Gent who is sitting at a desk looking at a computer screen. The screen says 'Essential Investigation skills) on it

A post workshop feedback survey will be conducted to evaluate how well the training needs were met. On investigation courses, we provide a free advisory service to delegates who may wish support when conducting an investigation during the first 12 months following the course.

Our Courses and Workshops

While none of our courses are public courses, we have provided an indicative per head cost which reflects the average per head cost of many other national course providers. We are willing to consider course fees on a per head or overall per day delivery cost. All courses will include a development cost which will vary according to the client requirements. Below are an example of the courses and workshops we have delivered.

Essential Investigation Skills

This course provides delegates with an understanding of the requirements of a workplace investigation and the key skills to conduct a professional, fair and impartial enquiry. A necessary skill for managers expected to conduct investigations and HR Advisors providing guidance on such cases. Course is capable of being enhanced for those managers or ER staff who investigate more frequently or deal with more serious or complex issues

1 Day Course: £250

2 Day Course: £450

Managing Disciplinary and Grievances cases

To provide delegates with an understanding of the key decision areas and the impact of decision making in the grievance and disciplinary processes, including conducting hearings and appeals. Designed for More Senior HR staff, managers who will be taking the role of Commissioning Managers, decision makers or sitting on hearing or appeal panels.

1/2 Day Course: £150

Managing Difficult Conversations

Designed to give delegates an understanding of what makes a conversation “difficult” and help them to develop key skills and strategies to have constructive, calm and informal conversations in difficult situations. Considered a key skill for all managers and supervisors

1 Day Course: £250

Mediation Awareness Workshop

This seminar gives delegates an introduction to the principles, the process and the benefits of workplace mediation and facilitated conversations. Useful for People Professionals, Managers and Union Representatives

2.5 Hour workshop: Free

Effective Mediation and Facilitation Skills

A more in-depth mediation skills course, providing delegates with key practical mediation tools to manage everyday workplace conflicts by holding Facilitated Conversations. Useful for HR staff and identified managers to allow an organisation to establish in ‘in house’ cadre of facilitators. Course is capable of being enhanced to ensure embedding of skills.

2 Day Course: £450

Bespoke Courses or Workshops

We can design and deliver a range of courses or workshops bespoke to customer needs across the services we offer in additional to those highlighted.

Frequently Asked Questions

Our training is designed for managers and leaders at all levels, particularly those new to managing people, handling conflict, or running investigations and formal processes alongside operational or clinical responsibilities

Our training balances employment law and policy compliance with practical, confidence‑building skills that managers can apply immediately.

Yes. All training can be tailored to your organisation, policies, and sector, including SMEs, charities, and NHS or healthcare settings.

We deliver training face‑to‑face, online, or as a blended programme depending on organisational needs.

Training is delivered by experienced and qualified practitioners with real‑world investigation, mediation, HR and leadership experience.

Hear from people who have used our Training & CPD Services

“Very useful training session. Encouraged discussion and engagement of the group. Very knowledgeable trainer, this training was long overdue”

“Really good training, wish I had the opportunity to do this training before I had to conduct an investigation. Thank you 😊 

“Session was really interesting. For someone who has never done investigations before this was a lot of information to take on and maybe worth doing over 2 days rather than one as I feel like I need to know much more. Really enjoyed the session thank you”

“Very informative and professionally delivered.  Thank you Andy”

Delegates - Bromley Healthcare, Essential Investigations Course

“Really enjoyed this session – one of those rare training sessions where everything seemed very useful! I particularly enjoyed Andrew challenging us to think about things in a different way and foster a culture of transparency. I found the policy recommendations very useful, discussing the scenarios in groups.”

“I thought this was an excellent session. Perhaps if there was more time we could have had the opportunity to discuss in groups how different NHS organisations are tackling B&H so we can ‘peer into each other’s gardens’ during the session – as Andrew would recommend! I really enjoyed the session and wouldn’t change anything in the time that we had.”

Delegates, HPMA Addressing Bullying and Harassment Workshop

“Would’ve liked a whole day there’s so much I could’ve picked your brain for!”

“Andy was very knowledgeable of the subject area and very friendly, and so made it easy for people to get involved. He also ensured there was time for everyone to ask questions as and when required. I found the session extremely useful and will be recommending it to my colleagues”

Delegates, HPMA Managing Investigations Workshop

Strengthen your team’s capability.

Practical training that delivers growth, confidence, and consistency.