HR services including customer complaint handling


HR & Other Services


We understand that for many businesses the need for a HR team with a full complement of experience and skills is neither necessary or cost effective. We are able to provide substantial and broad specialist and generalist HR expertise from within our team and our wider partnerships, and are able to help many businesses with specific issues or the provision of HR expertise on a more permanent arrangement.

Such support includes, but is not limited to strategic and organisational change, recruitment, TUPE, redundancy, settlements, policy and procedure development, apprenticeships programmes, disciplinary and grievances procedures.

If your business has a need to develop or review a customer complaints process, including training of staff in complaints handling or improving customer service, we have substantial expertise in this area and are sure we could add value in driving improvements to customer satisfaction in this area.

We also have experience at introducing and managing Automatic Enrolment into Workplace Pensions.


For many organisations, it may be more cost efficient to have a contract for such services under a framework or call-off contract thereby benefiting from our speed, quality and familiarity with their business. This could also be linked to a training and mentoring program for staff to raise the level of expertise and self-sufficiency within the organisation. Please see our courses in Training & CPD.

If you believe you need of any HR support or are otherwise interested in our services please contact us for a no obligations discussion.